Privacy Policy

Our Commitment

‍At Clearview Cremation, LLC (“us,” “we,” or “our”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect information about you and decedents when you use our website, services, or products (collectively, our “Services”). We currently operate in Florida but may expand to additional states in the future. We limit data collection to what's necessary to provide our cremation and related services, fulfill your requests, and operate our business.

We do not sell your Personal Information as defined under applicable laws. We may share it only as described in this Policy. If you have questions, contact us at hello@clearviewcremation.com.

Information We Collect

‍We collect information to provide, improve, and personalize our Services. We categorize it as follows:

• Personal Information: Data that identifies you or a decedent, such as:
  • Name, billing address, email address, phone number.
  • Financial information (e.g., payment details).
  • Sensitive details about decedents (e.g., cause of death, medical information), collected only as required and with explicit consent for service fulfillment.
  • For prearranged services, demographic and sensitive information (e.g., Social Security Number) collected securely to streamline future services.
  We collect this when you: submit forms on our website, interact via phone calls or in-person, make a payment, provide feedback, contact support, or otherwise interact with our Services.
• Information from Partners: Names, titles, email addresses, mailing addresses, and phone numbers of customers or contacts. Partners must have obtained consent or a legal basis to share this.
• SMS Communications: If you provide your phone number, you consent to receive text (SMS) messages for service updates, inquiries, or notifications. Message and data rates may apply. Opt out by replying "STOP." We collect SMS details like date, time, phone numbers, and content.
• Automatically Collected Data: When you access our Services, we gather:
  • IP address, log files, unique device identifiers.
  • Pages viewed, browser type, links clicked.
  This helps us analyze usage and improve Services.
• Cookies and Tracking Technologies: We use cookies and similar tools for preferences, analytics, and tailored content. Categories include:
  • Essential cookies (for site functionality).
  • Analytics cookies (e.g., via Google Analytics for traffic insights).
  • You can manage cookies via browser settings.

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Our Services may evolve, requiring new data types. We'll update this Policy and notify you as appropriate.

Use of Information We Collect

‍We process information based on your consent, to fulfill contracts, or for legitimate business interests (e.g., fraud prevention). Uses include:

• Service Delivery and Operations: Using name, address, phone, email for intake, maintenance, communications, and providing requested cremation services. This may include partner-relayed data with consent.
• Customer Support: Resolving inquiries using your contact info, interaction history, and device details.
• Improvements and Personalization: Customizing experiences, developing features, and enhancing service quality. We may use aggregated, anonymized data for research.
• Fraud and Security: Protecting against misuse.

‍Sharing of Information We Collect

‍We share information only as needed:

• Third-Party Service Providers: With vendors for functions like payment processing (e.g., Stripe), SMS delivery, or crematorium operations. They are bound by confidentiality.
• Authorized by You: With parties you consent to (e.g., family members or partners).
• Legal Requirements: With courts, law enforcement, or government bodies if required by law, including subpoenas or national security requests.
• Business Transfers: If we sell, merge, or transfer our business, sharing may occur (with efforts to anonymize where possible).

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We do not share decedent information with marketers or unrelated parties. For other sharing, we'll notify you and offer choices. Data is primarily processed within the US, but if transferred internationally (e.g., via a service provider), we use safeguards like Standard Contractual Clauses or equivalent measures to ensure protection.

Data Retention and Your Rights

‍We retain information as needed:

• Billing/financial data: Up to 7 years for tax/compliance.
• Contact/SMS records: Until you opt out or services end.
• Other data: As long as necessary for business operations, then deleted or anonymized.

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You have rights to your information:

• Access, correct, or delete your data.
• Opt out of SMS (reply "STOP").
• Under applicable state privacy laws (e.g., CCPA/CPRA in California, or similar laws in other states where we operate), you may request to know categories collected, shared, or sold; delete; or opt-out of sales/sharing.

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Submit requests to hello@clearviewcremation.com. We'll respond within 45 days (extendable if needed). We honor Do Not Track signals by avoiding cross-site tracking.

SMS Communication Policy

‍By opting in, you consent to SMS for service-related messages (e.g., updates, reminders, process inquiries; up to 4/month). Frequency varies. We use your number only for this and share it solely with SMS providers. Carriers aren't liable for delays. Opt out anytime via "STOP."

Security of Your Information

‍We implement reasonable measures like encryption for financial data in transit/at rest and access controls. No system is 100% secure, but we aim to protect against unauthorized access. In a breach, we'll notify you as required by law.

Minors and Children’s Privacy

‍Our Services aren't for children under 18. We don't knowingly collect data from those under 18 without parental consent. If we discover such data, we'll delete it.

Third-Party Links

‍Our site may link to external sites; we're not responsible for their privacy practices.

Changes to This Privacy Policy

‍We'll post updates here. For material changes (e.g., new uses or sharing), we'll notify you via email, site banner, or through the Services. Continued use means acceptance.

Contact Information

‍Email: hello@clearviewcremation.com

‍Phone: (855) 704-3344

This Policy is governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising from this Policy shall be resolved exclusively in the courts of Broward County, Florida.